Politique d'expédition
All items are shipped from Switzerland, Zürich.
Processing time
Processing time can take around 1-5 working days, but in every case I'll try to send everything out as soon as I can.
Estimated shipping times
North America: 2-3 weeks (currently in the case of the US it can take up to 2 months)
Europe: 1-2 weeks
Australia, New Zealand and Oceania: 2-3 weeks
Asia Pacific: 2-3 weeks
Latin America and the Caribbean: 2-3 weeks
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Tracking
All orders will get either a consignment number or proper tracking number if the "Tracking" option is purchased. A consignment number contains only partial tracking, and in most cases it records when it left the sender country, when it entered the destination country and when it was delivered.
Tracking option also comes with priority and will be delivered faster than standard shipping method.
Changes for EU customers starting July 1st, 2021
With the new EU Vat and Duty rules, after every shipment going to EU customers VAT will need to be collected. Unfortunately, I'm not in a situation where I can pay for an EU VAT intermediary, so VAT will be collected on the customs border of the buyers country with any additional fees that may apply.
The amount of VAT depends on the buyers country, which ranges between 17-27%, and possibly additional handling fees will be added depending on the local post service.
Please understand that before making a purchase as an EU customer!
Changes for UK customers
Unfortunately due to the new import laws of the UK, it's not possible for me to ship orders to the UK from this webshop. However for UK customers, my Etsy shop is still available as Etsy handles the import charges in advance: https://www.etsy.com/shop/ShinePawArt
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.